We do not accept returns or offer exchanges on any products. Once an item is purchased, it is considered final sale and cannot be returned or exchanged for any reason. 

We take great care to ensure that our designs and final product are of high quality and free from defects. All products and designs are created in-house and are inspected before we ship them out to you.

In the rare case that a defective item is received, please notify us immediately via support@threadedwear.com with photos and a description of the issue. Any exception will be evaluated on a case-by-case basis.

If your order has NOT been processed, we will do our best to work with you in order to make any modifications. Please reach out to us via support@threadedwear.com or DM us through Instagram @threadedwear AS SOON AS POSSIBLE. 

If your order IS being processed, you will no longer be able to make any changes and we will follow exactly how the order was placed.

Please note that any changes to your order can result in additional costs depending on the modifications requested. This information will be discussed and clarified during the process.

Our standard turnaround time for us is 2-3 weeks from the point of creation to providing the carrier with your items. Please keep in mind that all shipping time frames are provided at the time of checkout. We make every effort to complete orders promptly and meticulously through our order queue one by one.

Please be mindful that a large volume in orders may result in extended periods of time. If your order has not been shipped out after our standard timeframe has passed, please contact support. Once an order has been shipped, you will be provided with a tracking number which will allow you to track the progress of your shipment. 

Please note that the estimates provided at checkout are not guaranteed and may be subject to unforeseen delays due to factors beyond our control, such as weather conditions, customs inspections, or transportation issues. We are not liable for any loss or inconvenience arising from such delays. 

Shipping is provided at a flat rate of $10 CAD for every order to ensure the lowest price possible for each customer.

Threadedwear is not responsible for any items once they are shipped. Any information related to shipping must be coordinated with the carrier accordingly.

Our available sizes range from S to 2XL. If you need different sizes, feel free to contact us via email or chat support and we can try our best to accommodate!

Sweaters tend to fit oversized for women and true to size for men. For a more oversized look, we recommend you size up.

Due to the high volume of orders, we are currently NOT offering custom order requests. This may change in the future and we will update our social media and website with this information accordingly.

Sale items are minor flawed discontinued or overstock of inventory. Items with flaws will state any issues in the item description section for the product.

All of our products are made directly by us using our embroidery machines.

Avoiding a manufacturing company provides everyone long lasting and high quality products that are closely looked over by our small team!